A friendly reminder to my valued guests. In order to continue providing the best possible scheduling options to my guests, please review my policy. I always respect your time and profession and trust you will do the same in return. Salon services are reserved especially for you. Providing outstanding service is the core of my business. I get it, things happen. However, because my time is dedicated to your booked service, my local salon depends on my clients' attendance. There are multiple ways to reach out to the salon when you find out you won't be able to make your appointment. You can reply to any appointment reminder text or email. Call or text the salon during business hours or DM me on Facebook or Instagram. 

I have a strict 24-hour cancellation policy. Should you cancel your appointment with less than 24-hours' notice or fail to show up "No-Call/No-Show" to the scheduled appointment, you may be charged up to 100% of your services booked before a new appointment can be scheduled. You will be required to secure all future bookings with a deposit. Failure to pay the penalty may be grounds for refusal of service. 

All clients are required to put a card on file in the salon encrypted system, at the time of scheduling a service to hold appointments. Payment in full is due at the time of service. In addition to penalty charges for single incidents, repeat violations of the policies laid out in these terms may result in refusal of service or the requirement to leave a deposit prior to each scheduled appointment. This deposit is determined on a case-by-case basis and dependent on the service scheduled. Scheduling an appointment and putting your card on file means that you understand and accept all policies laid out in this waiver and authorize the penalty fees to be charged for missed/late/no-show appointments. Deposits are NOT refundable.

If you have NOT confirmed your appointment up to 24-hours before, your appointment will be canceled.

If you are sick or have symptoms, please notify me prior to your appointment to be rescheduled. If you arrive at your appointment and appear sick, the appointment will be canceled. Please be considerate of all others in the salon. 

I thank you in advance for your cooperation and understanding. 

        ABOUT MY SERVICES

All services are starting rates based upon product usage and can increase based on hair length, density, texture or additional services rendered/requested. If there is a need for extra time and/or product there will be a charge of $25 per additional bowl. I will give an estimated quote during the consultation. Please consult with your stylist for any further questions. 

Please note that the number of sessions needed may vary based on your desired result. For example, I cannot safely take your black hair to platinum in one session. 

        CANCELING AFTER HOURS

If cancellations are made after 4 pm by voicemail or SMS, the notice period will start at 10 am the next morning. If this falls within the 24 hr cancellation period, your deposit will be forfeited and classed as a cancellation ‘fee’.

Please note that there is no one attending calls/emails after hours. Hence, contact must be made by speaking with me before the end of the working day. This is because it is not often possible to fill appointments on such short notice.

        ARRIVING LATE 

If you are more than 15 minutes late for your booking, I may not be able to perform your complete service or may need to re-book as it can affect other client bookings.  

I pride myself on providing service to all my clients in a timely and professional manner. Your promptness is greatly appreciated and required to serve you properly. In the event that you are running more than 15 minutes late, you will be billed 50% of the entire service, and you will be asked to reschedule out of respect for my other clients. I reserve the right to cancel or modify your services as needed to stay on time for all following appointments. I realize that your time is valuable, and I appreciate that you recognize mine is as well. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. Appointments are confirmed 48 hours in advance because I know how easy it is to forget an appointment you booked months ago. 

        REFUNDS & RE-DOS

I want all my clients to love their hair, so I spend time at the beginning of each appointment with a custom color consultation to ensure I understand your desired color, coupled with a realistic and honest appraisal of how and if that can be achieved in the current service or if it will be a journey requiring multiple visits. 

Due to the time and materials that go into your custom service, I do not offer refunds. I am more than happy to make adjustments to technical errors. Examples of errors are Bleed Marks, Toner Spots, Uneven Cut. If you feel that there was a technical error with your service, please reach out to me within 72 hours of your appointment, and I will happily get you in to make the needed adjustments. Any adjustment requests after 72 hours will not be accommodated. Any adjustment would need to be scheduled no later than 7 days after notifying the salon. If you are not absolutely in love with your hair, I am happy to re-address any issues (within 72 hours). Its not an uncomfortable experience, I want my clients to be happy and love their hair!

I do take deposits to hold long duration appointments such as those for hair color corrections. This is due to the dramatic impact losing a long duration appointment has on your stylist schedule. If you cancel an appointment with less than 24 hours notice, the deposit for the service will be charged. 

Please note that  my prices on my website are a guide and can change without notice. I can provide exact quotes during a scheduled personal consultation or during your consultation before we start your hair service.

I appreciate your understanding.

        REFERRAL PROGRAM

Share your love of Rock'n Hair by Tracy and get rewarded! For every friend you send me, receive $20 towards your next visit! Your friend will also get $20 to use towards their first visit! Minimum $40 service to receive $20 discount. For services under $40, I'm happy to give a $15 discount. 

        PRODUCT RETURNS

I LOVE the products I use and hope you do too! All product sales are final, I do not issue refunds unless they are unopened and unused. Sorry no exceptions.

Thank you in advance for supporting and understanding my policies. If you have questions about these policies, please text, call, or send me an email.