SALON POLICY

LATE NOTICE RESCHEDULE, CANCELLATIONS POLICY & NO SHOWS

A friendly reminder to my valued guests. I always respect your time and profession and trust you will do the same in return. Salon services are reserved especially for you, providing outstanding service is the core of my business. I get it. Things happen, however because my time is dedicated to your booked service, my local salon depends on my clients attendance.


There are multiple ways to reach out to the salon when you find out you won't be able to make your appointment. You can reply to any appointment reminder text or email. Call the salon during business hours. DM me on Facebook or Instagram.


Less than a 48 hour notice will be charged a 50% rebooking fee to be paid before your next appointment. This fee can be applied to your next hair appointment.


No-Shows will be automatically charged the 50% of the missed service(s). If you choose to schedule with me again, I can credit the fee to your account to be used in the future.


I thank you in advance for your cooperation and understanding.

CANCELLING AFTER HOURS

If cancellations are made after 4pm by voicemail or SMS, the notice period will start at 10am the next morning. If this falls within the 48 hr cancellation period your deposit will be forfeited and classed as a cancellation ‘fee’.

Please note there is no one attending calls/emails after hours, hence contact must be made by speaking with me before the end of the working day. This is because it is not often possible to fill appointments on such short notice.

ARRIVING LATE


If you are more than 15 minutes late for your booking, I may not be able to perform your complete service or may need to re-book as it can affect other client bookings.


I pride myself on providing service to all my clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running more than 15 minutes late, you will be billed for the entire service, and you will be asked to reschedule out of respect for my other clients. I reserve the right to cancel or modify your services as needed to stay on time for all following appointments. I realize that your time is valuable and appreciate that you recognize mine is as well. Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on my waiting list miss the opportunity to receive services. Appointments are confirmed 48 hours in advance because I know how easy it is to forget an appointment you booked months ago.

REFUNDS & RE-DOS


I want all my clients to love their hair, so I spend time at the beginning of each appointment with a custom colour consultation to ensure I understand your desired colour, coupled with a realistic and honest appraisal of how and if that can be achieved in the current service or if it will be a journey requiring multiple visits.


Due to the time and materials that go into your custom service, I do not offer refunds. I am more than happy to make adjustments to technical errors. Examples of errors are Bleed Marks, Toner Spots, Uneven Cut. If you feel that there was a technical error with your service, please reach out to me within 72 hours of your appointment and I will happily get you in to make the needed adjustments. Any adjustment requests after 72 hours will not be accommodated. Any adjustment would need to be scheduled no later than 7 days after notifying the salon. If you are not absolutely in love with your hair I am happy to re-address any issues (within 72 hours). Its not an uncomfortable experience, I want my clients to be happy and love their hair!


I do take deposits to hold long duration appointments such as those for hair color corrections. This is due to the dramatic impact losing a long duration appointment has on your stylist schedule. If you cancel an appointment with less than 48 hours notice, the deposit for the service will be charged.

Please note that my prices on my website are a guide and can change without notice. I can provide exact quotes during a scheduled personal consultation or during your consultation before we start your hair service.

I appreciate your understanding.

Referral Program


Share your love of Rock'n Hair by Tracy and get rewarded! For every friend you send me, receive $20 towards your next visit! Your friend will also get $20 to use towards their first visit! Minimum $40 service to receive $20 discount. For services under $40, I'm happy to give a $15 discount.

Product Returns


I LOVE the products I use and hope you do too! All product sales are final, I do not issue refunds unless they are unopened and unused. Sorry no exceptions.


Thank you in advance for supporting and understanding my policies. If you have questions about these policies, please text, call, or send me an email.